Direct integrations
APIs provide structured reads and supported actions where available. For example, the Microsoft directory connection is read-only; it is not an automatic remediation channel.
Behind the service
Modern technology.
Human responsibility.
Compass is NjoKey’s AI-powered IT operations system. A lot happens behind “we’re on it”. Compass helps our people gather context, investigate problems and follow the work through, observing managed environments, interpreting requests and recommending actions, with permissions, human oversight and verification before anything meaningful happens.
A little of what happens behind the scenes
Notice the signal.
Follow it through.
A storage warning brings together device history, policy and a repair. The work ends with a check on the result.
You see a laptop that works. Our team sees the context that helps keep it that way.
JAMES-LAPTOP
Storage
91%Needs attention
Njokey at workExample paused
- Storage threshold crossed
- Device history checked
- 47 GB recoverable temporary data identified
- Approved maintenance policy checked
- Cleanup performed
- Storage returned to 68%
Following it through
We involve the customer if a decision or further access is needed.
Illustrative example
Intelligence helps us see the problem.
People set the boundaries.
Our architecture is model-agnostic: different AI models can assist with different reasoning and interaction tasks. Njokey controls the company context, permissions and permitted execution path.
AI can be wrong. Uncertain, sensitive or high-risk work goes to an operator, and an attempted action is not treated as a verified result.
- 01Request or signal
- 02Company context & reasoning
- 03Policy, permissions & approval
- 04Supported execution path
- 05Verification & activity record
Several ways to help.
The same responsibility.
The right route depends on the system, the work and the access agreed with you. There is no assumption that every tool supports every action.
Operator-assisted browser work
Where appropriate, controlled browser workflows can assist our team in an existing administration tool. Access and change approval still apply.
Device & remote support
Our team uses supported device tooling and remote support to investigate endpoint problems and carry out authorised work. Hardware and physical work may need an on-site partner.
Automation changes the workload.
It doesn’t remove accountability.
Customers don’t need to set autonomy modes. We agree authority and escalation boundaries as part of the service.
- Pre-approved routine work
- Known, low-risk operations may run automatically within defined policy and permissions.
- Operator-supervised work
- Njokey prepares an investigation or proposed repair for a person to review.
- Human-led situations
- Ambiguous, consequential or high-risk issues are handled directly by a person.
A command running
isn’t the same as a fix.
If a security update is installed, we look for the expected version. If storage is cleaned up, we check the resulting capacity. Missing or inconclusive evidence stays visible for follow-up.
Compass and our internal systems connect people, devices, applications, requests, actions and evidence so the operator can see the history. That complexity stays on our side.
Security and access controls →IT, handled.
Let’s take IT off your plate.
Tell us what’s getting in the way of work. We’ll talk through how we can help.