Skip to content
NJOKEYTalk to us

How it works

Start with what’s on your mind.
We’ll take it from there.

Tell us what keeps interrupting work. We get to know your people and your setup, then become the team they turn to.
  1. 01

    Connect

    We learn how your company works and agree the access needed to support it.

  2. 02

    Understand

    We document your people, devices, applications and priorities.

  3. 03

    Support

    Your team asks Njokey for help through the channels agreed with you.

  4. 04

    Monitor

    We watch supported systems for changes that deserve attention.

  5. 05

    Resolve

    We investigate, fix remotely where possible and check the result.

  6. 06

    Improve

    We review recurring issues, upcoming needs and unnecessary costs.

Your people shouldn’t
have to coordinate the fix.

They describe the problem through email or a configured Slack channel. We investigate, bring in the right person and keep them informed. Other channels, including Teams, need to be agreed before we promise coverage.

We ask you for decisions about spending, sensitive access or changes outside the agreed scope. You don’t need to configure automation settings or operate our internal systems.

Switching provider,
without the chaos.

Changing IT provider sounds risky, which is why so many businesses put up with one they’ve outgrown. We make the move a controlled sequence, so nothing important falls over on the way.

Discover
We get to know your company, your current setup and your immediate concerns: the users, devices, accounts, applications and suppliers involved.
Secure
We establish the administrative access, documentation, security baseline and ownership we need to support you properly.
Connect
We bring your supported devices, identities and services into the way we manage IT.
Clean up
We resolve the obvious problems first: stale accounts, missing documentation, unmanaged devices and configuration issues, in the order you agree.
Take over
Your people get clear instructions for getting help, and we become responsible for the services we have agreed.
Improve
With the environment understood, we start finding the recurring problems, unnecessary costs and security gaps worth addressing.

Agree the essentials first.

Before onboarding, we confirm your systems, team size, support hours, responsibilities, access permissions, escalation contacts and any separately quoted work.

IT, handled.

Let’s take IT off your plate.

Tell us what’s getting in the way of work. We’ll talk through how we can help.

Talk to Njokey