Questions
A few things you might be wondering.
Who is Njokey for?
Growing UK businesses, typically with 10–100 employees, that want an outsourced IT department. Smaller and larger teams can discuss their needs with us.
Do you work alongside our existing IT team?
Yes. That's co-managed IT. We take responsibility for the operational areas consuming your team's time, such as support, onboarding, endpoint and Microsoft administration, monitoring or security work, while they keep control of the areas they want to keep.
How do employees get help?
Through email or a configured Slack channel. We agree support hours, channels and escalation contacts during onboarding.
Is support remote?
Yes. Most day-to-day work is handled remotely. Physical repairs, on-site work and specialist projects are agreed separately.
How hard is it to switch from our current provider?
We treat it as a controlled sequence: understand your setup, establish the access and documentation we need, bring supported systems into management, clean up the obvious problems in the order you agree, then take over. Your people get clear instructions for getting help.
What does it cost?
From £49 per employee per month. A minimum monthly service applies. Your quote confirms the minimum, onboarding and scope; hardware, licences and separately agreed projects are additional. Fully managed and co-managed are quoted the same way.
What does the security service include?
Everyday protection across the systems we manage: security baseline configuration, endpoint protection and patching, MFA and identity security, email and phishing protection, access reviews and suspicious-activity investigation. Specialist incident response, MDR, SOC or penetration testing are separate and delivered through qualified partners where needed.
Can you get us Cyber Essentials?
We help you get ready: we review the technical controls, fix the gaps we manage and organise the evidence. The certificate itself is issued by a licensed assessor, not by us. The same applies to Cyber Essentials Plus.
Do we need to use an AI dashboard?
No. You don't operate a dashboard. Our team runs the technology, including Compass, our AI operations system. It helps with investigation and routine work, while permissions, verification and human oversight govern what happens.
Can you support our existing applications?
We discuss your systems before onboarding. Service coverage can include human administration as well as supported integrations; it does not mean every application has an automated connector.
IT, handled.
Let’s take IT off your plate.
Tell us what’s getting in the way of work. We’ll talk through how we can help.